FAQs
FULFILLMENT & SHIPPING
Please allow 3- 5 business days for items to be packed and shipped. We are a small team, and while we do our best to process orders as soon as possible, any 2nd day air orders placed after 3pm PST, will be processed the following day.
For international shipping, please Dm @TheCollectiveWest or through our Contact page.
BUYING VINTAGE
Please be mindful that all vintage and antique items will have some wear and minor imperfections. This may include pilling, light discolorations, small pin holes, rips or tears (typically in items where this is desirable i.e. denim) or the stray loose thread.
Any imperfections or flaws will be noted under the item’s condition description, with any major flaws also being photographed. While we thoroughly inspect each item for significant damage, it is possible we may miss some of the more minor signs of aging and wear. Such as pilling, light discoloration, pin holes, stray or loose threads, etc.
All photos taken in natural light with additional studio lighting to ensure color consistency. As these are vintage pieces, limited editing has been done so as to accurately reflect the condition of the item.
We pride ourselves in selecting only the finest quality of vintage items, so as to not worry you with any flaws, but sometimes it’s the imperfections that make something so special.
All garments are washed or professionally dry cleaned.
Our hope is that you find something truly special from our shop. We ask that you look through all the photos and read the full listing description carefully before purchasing. If you have any questions, feel free to ask, as we do not accept returns.
You can reach us through our Contact page, or DM us on Instagram @TheCollectiveWest.
Thank you for understanding!
SIZING & MEASURING
Vintage sizing typically varies from modern sizing, so be sure to check and double check your measurements. Our tops are measured lying flat from shoulder seam to shoulder seam, pit to pit, shoulder seam to sleeve end, and when necessary, across the waist line. Bottoms are measured lying flat, across the waist and hip, as well as the rise, inseam, and full length.
Measurements and sizes can be tricky, so if you have any questions, please ask. We’ll be happy to help.
All garments are modeled to better show to fit, with the model’s measurements as a point of reference. We encourage you to still check the garment’s measurements against yourself, as all bodies are unique. When possible, a garment may be pictured on two different models, to demonstrate the varied fit from one body to the next.
CONTACT